{"id":8876,"date":"2023-02-15T17:58:44","date_gmt":"2023-02-15T17:58:44","guid":{"rendered":"https:\/\/www.essence-du-fragrance.ro\/?page_id=8876"},"modified":"2023-02-15T17:58:45","modified_gmt":"2023-02-15T17:58:45","slug":"politica-de-retur","status":"publish","type":"page","link":"https:\/\/www.essence-du-fragrance.ro\/en\/politica-de-retur\/","title":{"rendered":"Return policy"},"content":{"rendered":"<p>Conform legii comertului electronic&nbsp;<strong>OUG nr.34\/2014, art.9<\/strong>&nbsp;consumatorul ( cumparatorul) are dreptul de a denunta unilateral contractul la distanta, in termen de 14 zile calendaristice, fara penalitati si fara invocarea vreunui motiv. Singurele costuri care pot cadea in sarcina consumatorului ( cumparatorului ) sunt cheltuielile directe de returnare a produselor.<\/p>\n\n\n\n<p>Clientul &nbsp;are dreptul ca, in termen de 14 zile calendaristice&nbsp;de la primirea produselor comandate, sa returneze produsul si sa instiinteze firma&nbsp;asupra deciziei sale de a renunta la produsele comandate, fara obligativitatea invocarii unui motiv anume.<\/p>\n\n\n\n<p><strong>Returul este acceptat doar atunci cand produsele nu sunt purtate, se afla in stare perfecta si au toate etichetele cu care au fost livrate.<\/strong><br><br>Produsele care prezinta defecte precum: lovituri, zgarieturi, etichete murdare sau rupte, urme de uzura prin purtare, urme de machiaj, deodorant, pete, crapaturi, rupturi, sau sunt utilizate in alte conditii decat cele pentru care a fost creat, nu se pot returna.<\/p>\n\n\n\n<p>In cazul in care integritatea ambalajului sau a produselor sunt afectate (exceptie facand sigiliul pachetului), isi rezerva dreptul de a nu inlocui sau rambursa contravaloarea produsului returnat.<\/p>\n\n\n\n<p>In cazul in care doriti sa returnati produsele, trebuie avute in vedere urmatoarele:<\/p>\n\n\n\n<p>\u2013&nbsp;contravaloarea transportului va fi suportata de cumparator (client);<\/p>\n\n\n\n<p>\u2013 produsele returnate trebuie sa fie in aceeasi stare in care s-au livrat, adica noi si&nbsp;in cutie, impreuna cu toate accesoriile aferente produsului, nepurtate, fara pete sau rupturi;<\/p>\n\n\n\n<p>\u2013 in cazul in care marimea nu corespunde, se poate solicita o pereche in schimbul celei initiale;<\/p>\n\n\n\n<p>\u2013 Capricii Colorate&nbsp; se obliga sa returneze suma achitata de client, prin tansfer bancar (in contul clientului), imediat ce toate conditiile de mai sus au fost indeplinite, in cel mult 14&nbsp;zile calendaristice.<\/p>\n\n\n\n<p>\u2013 Adresa de returnare este: Sat Cruceni, Comuna Sagu nr 295.<\/p>\n\n\n\n<p>Suma de bani restituita pentru retur nu va include si cheltuielile de transport (daca exista).&nbsp;<\/p>\n\n\n\n<p>Comenzile cu&nbsp;produse cadou in cadrul diverselor promotii&nbsp;trebuie returnate integral, inclusiv cu produsul trimis cadou. In caz contrar, contravaloarea produsului oferit cadou va fi oprita din suma de rambursat.<\/p>\n\n\n\n<p>Pentru returnarea unui produs va rugam sa ne contactati la adresa de email\u00a0\u00a0office@essence-du-fragrance.ro pentru a stabili modalitatea de returnare.<\/p>","protected":false},"excerpt":{"rendered":"<p>Conform legii comertului electronic&nbsp;OUG nr.34\/2014, art.9&nbsp;consumatorul ( cumparatorul) are dreptul de a denunta unilateral contractul la distanta, in termen de<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8876","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.4 (Yoast SEO v26.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Politica de retur - Essence du Fragrance<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.essence-du-fragrance.ro\/en\/politica-de-retur\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politica de retur\" \/>\n<meta property=\"og:description\" content=\"Conform legii comertului electronic&nbsp;OUG nr.34\/2014, art.9&nbsp;consumatorul ( cumparatorul) are dreptul de a denunta unilateral contractul la distanta, in termen de\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.essence-du-fragrance.ro\/en\/politica-de-retur\/\" \/>\n<meta property=\"og:site_name\" content=\"Essence du Fragrance\" \/>\n<meta property=\"article:modified_time\" content=\"2023-02-15T17:58:45+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.essence-du-fragrance.ro\/politica-de-retur\/\",\"url\":\"https:\/\/www.essence-du-fragrance.ro\/politica-de-retur\/\",\"name\":\"Politica de retur - 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